What Happens When You Make a CIP Claim?
Income Protection (Injury and Illness)
NOTE: Forms available from
Total Claims Solutions – 07 3230 9300,
The Operations team – www.bert.com.au | www.cipq.com.au
Your union or employer
Form completed by employee and sent to Total Claims Solutions
Level 1, 62 Astor Tce, Spring Hill QLD 4000
Claims processed by Total Claims Solutions
Additional information may be required from the following: Employer, Employee, BERT administration, Your Doctor, Hospital, Specialist, Radiologist, Health Commission and Independent Doctors or Specialists
Processing may take 5-6 weeks, sick leave claims - 2 weeks
Benefit paid to employee from day 22
(2 weeks in arrears)
Employee claim rejected
Employee receives benefit until claim finalised
Maximum 104 weeks
Ongoing medicals will be required while receiving benefits
Appeals process
Please note: Construction Income Protection Limited (CIPL) is the administrator of the Accident and Illness Benefits Program and Portable Sick Leave Scheme. The insurance policy is arranged by Windsor Management Insurance Brokers and distributed by CIPL. CIPL does not manage or process claims. All claims are managed and processed by Total Claims Solutions, who has been appointed as claims manager of QBE Insurance (Australia) Limited. CIPL does not give any advice in relation to the insurance policy.
